AI Business Process Automation
MIVRON removes manual work from company processes: inquiries, requests, communications, CRM work, internal approvals and reporting are handled by a system, not an employee.
We work with companies in Kazakhstan, officially through an LLP and under contract. We start with process analysis, not with picking a technology.
What can be automated
Automation starts wherever an action repeats and can be described with rules. Below are the areas MIVRON delivers in projects.
Incoming messages are received, recognized and routed to the right employee without manual sorting.
A request is logged, qualified and placed into a tracking system — instead of chats and spreadsheets.
Answers to common customer questions and notifications to staff are sent automatically.
Routine actions — transferring data, filling fields, sending status updates — are performed by the system.
Pipeline setup, automatic request distribution, reminders and automated actions.
Receiving inquiries and sending notifications through messengers the company already uses.
Approvals, assigning responsible parties, deadline tracking and escalations.
Data is collected automatically and shown on a dashboard: statuses, deviations, deadlines.
Website, messengers, CRM and internal software exchange data without manual transfer.
How to tell a process is ready for automation
If you recognize at least three items on this list, the process is already a candidate for automation.
An employee performs the same sequence of steps — a clear sign of a process that can be described and automated.
Information is copied from a messenger into a spreadsheet, then into a CRM. Every transfer wastes time and creates errors.
Inquiries arrive through different channels, some go unanswered, and no one sees the full picture.
A manager has to manually find out who is doing what and at which stage a task stands.
How fast a customer gets a reply depends on whether an employee happened to open the chat.
It's impossible to quickly answer how many inquiries came in, how many were closed, and where the delays are.
What a solution can include
The exact set of components is defined after process analysis — not every project needs all elements.
- AI assistants and AI agents for inquiries
- Company knowledge base for customer answers
- Integrations with CRM and external services
- WhatsApp and Telegram automation
- Business logic and automated scenarios
- Request routing and notifications
- Dashboards and analytics
- Reminders, escalations and deadline control
- API data exchange between systems
How the work proceeds
We review the current process, inquiry channels and participants.
We fix how the process should work after automation.
We define the architecture, integrations and scope of work.
We build the logic, scenarios and AI modules.
We connect CRM, messengers and existing systems.
We verify scenarios on real data and edge cases.
We put the process into operation and hand over access.
What drives the budget
Cost depends on the number of processes, logic complexity, number of integrations, and data and access requirements. Below are current starting reference points.
7–10 days. WhatsApp or Telegram, request qualification, handoff to a manager.
Pipeline, request distribution, notifications, reminders, integrations.
AI assistant based on the company's knowledge base and integration with the customer tracking system.
Process analysis, design, integrations, AI modules, analytics.
Several processes in one system, shared data, staff access, reporting.
3–7 days. Credited toward the cost of further development at MIVRON.
The full list of offerings and terms — on the Pricing page.
Frequently asked questions
Where does automation start?
With process analysis: we break down how a request or task currently moves through the company, where time is lost, and which actions are done manually. We then fix the process map and the technical solution.
Do we need to change our CRM or existing software?
Not necessarily. In most projects automation connects to the systems the company already uses, through integrations and APIs.
How much does automation cost?
An AI bot for handling requests — from 350,000 KZT, CRM automation — 400,000–900,000 KZT, AI customer support with CRM integration — 900,000–1,500,000 KZT, business process automation — from 1,500,000 KZT, a comprehensive AI system — from 5,000,000 KZT. Current ranges are published on the Pricing page.
What if our processes aren't documented yet?
You can start with digital system design — from 300,000 KZT. This covers task analysis, a workflow map, a feature list, a technical specification, and a timeline and budget estimate. The design cost is credited toward further development at MIVRON.
MIVRON projects in this area
MIVRON builds systems
that replace chaos with control
and help businesses grow.
We design AI systems, automation, SaaS products, dashboard platforms and internal software for companies that need control, speed and scalability.